the importance of end users
Cary Millsap posts a brilliant article about his approach to performance troubleshooting that resonated loudly with me. When I first started working at Siebel, a standard review was a production health check that consisted of meetings with key project staff (Siebel Administrator, DBA, systems and network admins, project manager, developers) coupled with some standard checks on key Web, Siebel and Oracle configuration parameters. At the tail end of one engagement where I had precious little to note or report on, I asked to meet with an end user for a brief chat. The response was surprising and not dissimilar to the standard retorts Cary describes. ...